Refund policy
60 nights. Every dollar back.
Use meibō for up to 60 nights from the day it arrives. If your eyes don’t feel better, email meibo.store.au@gmail.com with your order number and we’ll refund every dollar. No forms and no questions. You don’t need to send it back.
12-month warranty. If your mask stops working in the first 12 months, email us and we’ll replace it free.
Arrived damaged or wrong? Email us a photo within 7 days and we’ll send a replacement at no cost.
Refunds go back to your original payment method (card, PayPal or Afterpay) within 5 business days of approval. This guarantee is on top of your rights under the Australian Consumer Law.
SHIPPING POLICY
Free tracked shipping on every order, anywhere in Australia.
Orders are processed within 1 business day. Delivery usually takes 10 to 20 business days. As soon as your order ships, we’ll email you a tracking link.
Two-mask orders may arrive in separate parcels.
If your order hasn’t arrived within 25 business days, email us and we’ll resend it or refund you in full. You’re covered either way.
CONTACT INFORMATION
Questions about your order? Email meibo.store.au@gmail.com and a real person will reply within one business day.
meibō is a small, Australian-owned business.
TERMS OF SERVICE
By ordering from meibo.store you agree to these terms.
Prices. All prices are in AUD and include GST. Shipping within Australia is free.
Payment. We accept card, PayPal and Afterpay. Your order is confirmed once payment is approved.
Your guarantee. Every order is covered by our 60-night money-back guarantee and 12-month warranty (see Refund policy).
Use. meibō is a comfort and wellness product: a warm compress that holds its temperature. It isn’t intended to diagnose, treat, cure or prevent any disease. Take contact lenses out before use, don’t use it on broken or infected skin, and check with your optometrist if you’re being treated for an eye condition.
Liability. Nothing in these terms limits your rights under the Australian Consumer Law.
Contact. meibo.store.au@gmail.com